26 September 2006 By zenandjuice 7 In Technology
Dell.com now has a chat support feature.
Goto http://www.dell.com/chat/ and enter your Service Tag #. You enter into a live chat session with a technician, get everything worked out, and they send you a confirmation email AND a log of the chat session via email.
That’s freaking sweet. and efficient.
Update (2007/02/03): So, all of a sudden I’ve been getting comments from people who think I’m affiliated with Dell. I’m not. I’m just an end user.
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20/01/2007 at 2:32 pm Permalink
Password not being accepted. Need help with E-Mail.
02/02/2007 at 5:49 pm Permalink
MY NAME IS LARRY HOWARD last monday i called and spoke with a person named John on the 29th of jan in spare parts and he told me would mail me windows xp software he said it would get here in 2 days and it has not gotten here yet .can you please check on it for me. and let me know what going on about it as soon as possible thank you sincerly please call me at 505-891-4063
03/02/2007 at 6:46 pm Permalink
MY NAME IS DAN.WESTFIELD AND I AM HAVING A PROBLEM WITH THE LETTERS POPPING OF THE KEYBOARD. I HAVE TRIED CALLING DELL SUPPORT A COUPLE TIMES TO REPORT MY PROBLEM, BUT I DO NOT LIKE BEING ON HOLD FOR HOURS ,OR BEING TRANSFERED FROM DEPARTMENT TO DEPARTMENT,OR DISCONNECTED.
MY EXPRESS CODE IS 38710894249 AND I OWN A INSPIRON/1150 AND MY SERVICE TAG IS H S7GT61. I HAVE TRIED TO POP ON THE LETTERS MYSELF BUT I AM AFRAID I WILL KNOCK OF MORE LETTERS.
PLEASE CALL OR E-MAIL ME WITH DATE OF A REPAIR MAN OR IDEASF HOW TO FIX THEM. I HAVE A CASE NUMBER OF 155890010.
MY HOME PHONE NUMBER IS 1-16-825-6983. THANKS DAN
02/08/2007 at 8:17 am Permalink
I AM TRYING TO MAKE A PAYMENT BUT I AM HAVING DIFFICULTIES
31/12/2007 at 11:04 am Permalink
I ENTERED THE PRODUCT KEY INFO.THE SYSTEM SAYS THAT IT IS THE WRONG #
12/02/2008 at 3:41 pm Permalink
Internet Explorer created problems for me. There was also a great delay in connecting to the internet or not at all. Often time there was a error message, “unable to connect, please try later”. There was always a great delay in down loading. I called Verizon because I use their DSL. After an extensive search they suggested that I use Mozilla Firefox. If Dell could tell me why I experience such problems, I would be willing to switch back to Internet Explorer. I use Windows XP, home computer.
19/05/2008 at 3:53 pm Permalink
I recently bought new cartridges from you and now cannot print in color. What is wrong? I have a dell 692.